How to add a driver

You can do this online by completing the Add a driver form.

By submitting this information you’re agreeing that you are the policy holder authorised to make changes to this insurance policy.

Please note:

Your premium might change and you may have to pay your insurer an additional amount (inclusive of Insurance Premium Tax). We may also make an administration charge independently of any charge imposed by the insurer. Please see our Important Information for details on our charges.

How to change address details

Changing your address online is easy. Simply follow the steps below:

1. Complete the change of address form
2. You’ll receive an email reply to advise of any refund or additional premium due
3. Once the change has been made to your policy and any changes in the policy terms and conditions accepted, you’ll need to pay any charges immediately.

If you don’t tell us about a change to your policy and need to make a claim, your insurance may no longer be valid.

Click here for the Change of address form

By submitting this information you’re agreeing that you are the policyholder authorised to make changes to this insurance policy.

Please note: Your premium might change and you may have to pay your insurer an additional amount (inclusive of Insurance Premium Tax). We may also make an administration charge independently of any charge imposed by the insurer. Please see our Important Information for details about our charges.

How to change car details

You can do this online by completing the Change of car form.

By submitting this information you’re agreeing that you are the policyholder authorised to make changes to this insurance policy.

Please note: Your premium might change and you may have to pay your insurer an additional amount (inclusive of Insurance Premium Tax). We may also make an administration charge independently of any charge imposed by the insurer. Please see our Important Information for details on our charges.

How to change personal details

You can do this online by completing the Change of personal details form.

By submitting this information you’re agreeing that you are the policyholder authorised to make changes to this insurance policy.

Please note: Your premium might change and you may have to pay your insurer an additional amount (inclusive of Insurance Premium Tax). We may also make an administration charge independently of any charge imposed by the insurer. Please see our Important Information for details on our charges.

Proving your No Claims Discount

You can do this online by completing the Proof of No Claims Discount form.

If your No Claims Discount has been earned on a company vehicle, please send your proof to us either by email at customerservice@johnlewiscarinsurance.com or by post, with a short covering letter stating:

• your name
• your John Lewis Car Insurance reference number
• a brief description of what you’re sending.

Please post to:

John Lewis Car Insurance
Prospect House
Gordon Banks Drive
Trentham Lakes North
Stoke on Trent
ST4 4TW

Please note: By submitting this information you‘re agreeing that you are the policyholder authorised to make a change to this insurance policy.

Non-disclosed claims or convictions

If you haven’t told us about a past incident, such as a claim or a motoring conviction, you can provide these details now by completing the Non-disclosure form.

We’ll also want to know the reason why you didn't provide this information when you first set the policy up. Failure to disclose all material facts could make your insurance invalid and not give protection if you need to make a claim.

By submitting this information you’re agreeing that you are the policyholder authorised to make changes to this insurance policy.

Please note: Your premium might change and you may have to pay your insurer an additional amount (inclusive of Insurance Premium Tax). We may also make an administration charge independently of any charge imposed by the insurer. Please see our Important Information for details on our charges.

How to correct policy errors

You can do this online by completing the Correct policy errors form.

By submitting this information you’re agreeing that you are the policyholder authorised to make changes to this insurance policy.

Please note: Your premium might change and you may have to pay your insurer an additional amount (inclusive of Insurance Premium Tax). We may also make an administration charge independently of any charge imposed by the insurer. Please see our Important Information for details on our charges.

Driving abroad - how to request a Green Card

Your insurer will allow you to drive your vehicle abroad, but you must make sure that you are aware of the following:

• Your insurer will cover the policyholder and any other driver named on the policy, to drive the vehicle.
• You’re only allowed to drive the vehicle in EU member countries. A full list of the available countries can be found by clicking here.
• You’re allowed to drive your vehicle abroad for up to 90 days in total, within the year of insurance.

You’ll receive at least the same level of cover as is shown on your policy schedule.

Tip - You don’t need a Green Card to visit the EU member countries.

If you’re visiting a country which is not on the list, or you want to travel abroad for more than 90 days, you can request a Green Card by contacting our Customer Services team.

If your insurer agrees to your request and you pay any additional premium, they will issue you with a green card as legal proof of your cover to drive in these countries.

How to pay for your insurance

To pay online, choose from:

• Payment in full by credit or debit card.

• Deposit and 10 monthly payments. This includes an interest charge of 12% (28.5% APR). Representative example: Insurance premium £890.58. Initial deposit of £133.62 followed by 10 equal monthly instalments of £84.78. Total amount payable £981.42 (28.5% APR).

The following payment methods are available over the phone only:

• 28 day payment: Two equal payment amounts, half of the premium is payable on starting the policy with the remainder paid within 28 days. This method of payment is not subject to an interest charge. Representative example: Insurance premium £212.12. Two equal payments of £106.06. Total amount payable £212.12 (0% APR).

All payments will be taken in the name of John Lewis Car Ins.

If you have an outstanding balance to pay you can do this online by completing our Making a payment form.

Making a payment

You can do this online by completing the Making a payment form.

For your security and protection, all payments are processed by Worldpay.

Please note: By submitting this information you’re agreeing that you are the policyholder authorised to make a payment on this insurance policy.

Late Payments

If you can't make a payment you must let us know as soon as possible.

If a Direct Debit has defaulted we’ll reapply for the payment within 7-10 working days of the date it was originally due. If the payment defaults again we’ll contact you to let you know and ask you to pay the outstanding balance.

When we receive your outstanding payment we’ll apply the relevant charges to your account. Please refer to our Important Information for details of our charges.

Please note: If your payment has defaulted because your bank has cancelled your Direct Debit, we can't use the same bank details unless your bank sends a reinstatement message to us.

If you want to provide new Direct Debit details, please complete our Direct Debit details form.

If we have contacted you to ask for payment of an outstanding balance, please complete our Making a payment form.

Providing direct debit details

You can do this online by completing the Direct Debit details form.

• Your instalment will be due 28 days after the start date of the policy, between the 1st and 28th of the month.
• We don't take payments on the 29th, 30th or 31st of the month.
• If your payment date falls on one of these dates we’ll alter your payment date to fall on the 1st of the month.

If you’d like to change your payment date, we can't delay your payment, only bring it forward. For example, if your policy starts on the 1st of the month your instalment will be on the 28th of every month. If you want to change the date, it can be brought forward to any date before the 28th of the same month but can't be delayed until the following month.

If you want to change your payment date please give our Customer Services Team a call on 0845 610 0355.

Please give our Accounts Team 15 days notice to set up or alter your Direct Debit instruction so that we have your details in plenty of time to take the first payment.

Please note: By submitting this information you’re agreeing that you are the policyholder authorised to make changes to this insurance policy.

Gap in cover

Where there’s been a period of time between your last insurance policy ending and your new one starting, this is known as a 'Gap in Cover'. Your insurer needs to know why you didn't have insurance during this time.

This may simply be because you’ve been a named driver on a policy held by another member of your household. Or perhaps your vehicle has been off the road for a period of time.

The legislation regarding uninsured vehicles has changed.  The Government’s Continuous Insurance Enforcement scheme (CIE) means that you must keep your vehicle insured at all times or possess a valid Statutory Off Road Notification (SORN).

Please provide your reason for the gap in cover by completing the Gap in cover form.

Please note: By submitting this information you’re agreeing that you are the policy holder authorised to make a change to this insurance policy.

Scrapping or selling your car

If you scrap or sell your current car, you don’t need to cancel your insurance policy if you are replacing the vehicle. You can change the details that we have on file online by completing our How to change your details form.