If you’ve got an enquiry about our service, you want to give us a compliment or make a complaint, we want to hear from you.
Phone - The times our advisors are available are shown next to each telephone number. If you call outside of these times, leave us a message and we’ll call you back the next day.
Email - We’ll answer your email within 24 hours during our operating hours.
To find the contact details you need, click on the relevant product.
Do you want to:
Get a quote? |
0800 916 6800 | (open 8am to 9pm Monday to Friday, 9am to 6pm Saturday, 10am to 2pm Sunday) |
Contact Customer Service? |
0845 610 0300 | (open 8am to 9pm Monday to Friday, 9am to 6pm Saturday, 10am to 2pm Sunday) |
Make a claim? |
0845 610 0301 | (8am – 8pm Monday – Friday and 9am – 5pm Saturday) |
Contact Home Emergency Assistance? |
0845 603 1274 | (open 24 hours 7 days a week) |
Contact us by email |
Email us |
Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges. All calls to 0800 numbers are free from BT landlines. Recent changes mean that calls to 0845 numbers are free from some telephone providers; those that do charge will only charge these at local rates. Charges may vary if you call 0800 or 0845 numbers from your mobile phone.
If you’d like to use an alternative to 0845 or 0800 numbers, please see the numbers below.
Get a quote? |
01473 267 305 | (open 8am to 9pm Monday to Friday, 9am to 6pm Saturday, 10am to 2pm Sunday) |
Contact Customer Service? |
01473 267 335 | (open 8am to 9pm Monday to Friday, 9am to 6pm Saturday, 10am to 2pm Sunday) |
Make a claim? |
01524 591 074 | (open 9am to 5pm Monday to Friday) |
Copyright © John Lewis Partnership 2001-2012
John Lewis plc Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England.
Company registration number: 233462. VAT no: GB232457280
