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Contact us

If you’ve got an enquiry about our service, you want to give us a compliment or make a complaint, we want to hear from you.

Phone - The times our advisors are available are shown next to each telephone number. If you call outside of these times, leave us a message and we’ll call you back the next day.

Email - We’ll answer your email within 24 hours during our operating hours.

To find the contact details you need, click on the relevant product.

Do you want to:

Get a quote?

0800 916 6800 (open 8am to 9pm Monday to Friday, 9am to 6pm Saturday, 10am to 2pm Sunday)

Contact Customer Service?

0845 610 0300 (open 8am to 9pm Monday to Friday, 9am to 6pm Saturday, 10am to 2pm Sunday)

Make a claim?

0845 610 0301 (8am – 8pm Monday – Friday and 9am – 5pm Saturday)

Contact Home Emergency Assistance?

0845 603 1274 (open 24 hours 7 days a week)

Contact us by email

Email us
 

Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges. All calls to 0800 numbers are free from BT landlines. Recent changes mean that calls to 0845 numbers are free from some telephone providers; those that do charge will only charge these at local rates. Charges may vary if you call 0800 or 0845 numbers from your mobile phone.

If you’d like to use an alternative to 0845 or 0800 numbers, please see the numbers below.

Alternative numbers

Get a quote?

01473 267 305 (open 8am to 9pm Monday to Friday, 9am to 6pm Saturday, 10am to 2pm Sunday)

Contact Customer Service?

01473 267 335 (open 8am to 9pm Monday to Friday, 9am to 6pm Saturday, 10am to 2pm Sunday)

Make a claim?

01524 591 074 (open 9am to 5pm Monday to Friday)

Do you want to:

Get a quote?

0800 916 6880 (open 8am to 6pm Monday to Friday, 9am to 1pm Saturday)

Contact Customer Service?

0800 916 6880 (open 8am to 6pm Monday to Friday, 9am to 1pm Saturday)

Make a claim?

0800 916 6890 (open 9am to 5pm Monday to Friday)

Contact Home Emergency Assistance?

0845 677 8897 (open 24 hours 7 days a week)

Contact us by email

Email us
 

Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges. All calls to 0800 numbers are free from BT landlines. Recent changes mean that calls to 0845 numbers are free from some telephone providers; those that do charge will only charge these at local rates. Charges may vary if you call 0800 or 0845 numbers from your mobile phone.

If you’d like to use an alternative to 0845 or 0800 numbers, please see the numbers below.

Alternative numbers

Get a quote?

01732 524280 (open 8am to 6pm Monday to Friday, 9am to 1pm Saturday)

Contact Customer Service?

01732 524280 (open 9am to 5pm Monday to Friday)

Do you want to:

Get a quote? 0800 916 6815 (open 8am to 8pm Monday to Friday, 9am to 5pm Saturday, 10am to 2pm Sunday)

Contact Customer Service?

0845 610 0355 (open 8am to 8pm Monday to Friday, 9am to 5pm Saturday, 10am to 2pm Sunday)

Make a claim?

0845 610 0360 (open 24 hours)

Windscreen Claim?

0845 610 0361 (open 24 hours)

Motor Breakdown

0845 610 0366 (open 24 hours)

Contact us by email

Email us

Did you know: Car Insurance customers can now make mid-term adjustments online. Click here to find out more.

Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges. All calls to 0800 numbers are free from BT landlines. Recent changes mean that calls to 0845 numbers are free from some telephone providers; those that do charge will only charge these at local rates. Charges may vary if you call 0800 or 0845 numbers from your mobile phone.

If you’d like to use an alternative to 0845 or 0800 numbers, please see the numbers below.

Alternative numbers

Get a quote?

01782 793418

(open 8am to 8pm Monday to Friday, 9am to 5pm Saturday, 10am to 2pm Sunday)

Contact Customer Service?

01782 793420 (open 8am to 8pm Monday to Friday, 9am to 5pm Saturday, 10am to 2pm Sunday)

Make a claim?

023 8035 2941 (open 24 hours)

Do you want to:

Get a quote?

0800 916 6810 (open 8am to 9pm Monday to Friday, 9am to 6pm Saturday, 10am to 2pm Sunday)

Contact Customer Service?

0845 610 0305 (open 8am to 9pm Monday to Friday, 9am to 6pm Saturday, 10am to 2pm Sunday)

Make a claim?

0845 610 0306 (open 9am to 5pm Monday to Friday)

Contact Travel Emergency Assistance?

+44 207 0539 103 (open 24 hours 7 days a week)

Contact us by email?

Email us
 

Contact the Travel Concierge Service?

0845 603 5379
(+44 1737 815 136
from outside the UK)
(open 24 hours 7 days a week)

Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges. All calls to 0800 numbers are free from BT landlines. Recent changes mean that calls to 0845 numbers are free from some telephone providers; those that do charge will only charge these at local rates. Charges may vary if you call 0800 or 0845 numbers from your mobile phone.

If you’d like to use an alternative to 0845 or 0800 numbers, please see the numbers below.

Alternative numbers

Get a quote?

01473 267 336 (open 8am to 8pm Monday to Friday, 9am to 5pm Saturday, 10am to 2pm Sunday)

Contact Customer Service?

01473 267 394 (open 8am to 8pm Monday to Friday, 9am to 5pm Saturday, 10am to 2pm Sunday)

Make a claim?

01737 815 467 (open 9am to 5pm Monday to Friday)

Do you want to:

Get a quote?

0800 916 6840 (open 8am to 8pm Monday to Friday)

Contact Customer Service or make a claim?

0845 610 0315 (open 8am to 8pm Monday to Friday)

Contact us by email?

Email us
 

Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges. All calls to 0800 numbers are free from BT landlines. Recent changes mean that calls to 0845 numbers are free from some telephone providers; those that do charge will only charge these at local rates. Charges may vary if you call 0800 or 0845 numbers from your mobile phone.

If you’d like to use an alternative to 0845 or 0800 numbers, please see the numbers below.

Alternative numbers

Get a quote?

01392 844 975 (open 8am to 8pm Monday to Friday)

Contact Customer Service or make a claim?

01392 844 976 (open 8am to 8pm Monday to Friday)

Do you want to:

Get a quote?

0800 916 6830 (open 8am to 8pm Monday to Friday, 9am to 5pm Saturday)

Contact Customer Service?

0845 610 0302 (open 8am to 8pm Monday to Friday, 9am to 5pm Saturday)

Make a claim?

0845 610 0303

(open 8am to 6pm Monday to Friday, 9am to 2pm Saturday)

Contact us by email?

Email us
 

Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges. All calls to 0800 numbers are free from BT landlines. Recent changes mean that calls to 0845 numbers are free from some telephone providers; those that do charge will only charge these at local rates. Charges may vary if you call 0800 or 0845 numbers from your mobile phone.

If you’d like to use an alternative to 0845 or 0800 numbers, please see the numbers below.

Alternative numbers

Get a quote?

01732 892 528

(open 8am to 8pm Monday to Friday, 9am to 5pm Saturday)

Contact Customer Service?

01732 819 160

(open 8am to 8pm Monday to Friday, 9am to 5pm Saturday)

Make a claim?

01732 814 991

(open 8am to 6pm Monday to Friday, 9am to 2pm Saturday)

Do you want to:

Get a quote?

0800 916 6820

(open 8am to 8pm Monday to Friday, 9am to 1pm Saturday and Sunday)

Contact Customer Service?

0845 610 0310

(open 8am to 8pm Monday to Friday, 9am to 1pm Saturday and Sunday)

Make a claim?

0845 610 0311

(open 8.30am to 5.30pm Monday to Friday)

Contact us by email?

Email us
 

Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges. All calls to 0800 numbers are free from BT landlines. Recent changes mean that calls to 0845 numbers are free from some telephone providers; those that do charge will only charge these at local rates. Charges may vary if you call 0800 or 0845 numbers from your mobile phone.

If you’d like to use an alternative to 0845 or 0800 numbers, please see the numbers below.

Alternative numbers

Get a quote?

01603 750 394

(open 8am to 8pm Monday to Friday, 9am to 5pm Saturday, 10am to 4pm Sunday)

Contact Customer Service?

01603 750 370

(open 8am to 8pm Monday to Friday, 9am to 5pm Saturday, 10am to 4pm Sunday)

Make a claim?

01422 327 153

(open 8.30am to 5.30pm Monday to Friday)

Do you want to:

Get a quote?

0800 916 6820

(open 8am to 8pm Monday to Friday, 9am to 1pm Saturday and Sunday)

Contact Customer Service?

0845 610 0310

(open 8am to 8pm Monday to Friday, 9am to 1pm Saturday and Sunday)

Make a claim?

0845 610 0311

(open 8.30am to 5.30pm Monday to Friday)

Contact us by email?

Email us
 

Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges. All calls to 0800 numbers are free from BT landlines. Recent changes mean that calls to 0845 numbers are free from some telephone providers; those that do charge will only charge these at local rates. Charges may vary if you call 0800 or 0845 numbers from your mobile phone.

If you’d like to use an alternative to 0845 or 0800 numbers, please see the numbers below.

Alternative numbers

Get a quote?

01603 750 394

(open 8am to 8pm Monday to Friday, 9am to 5pm Saturday, 10am to 4pm Sunday)

Contact Customer Service?

01603 750 370

(open 8am to 8pm Monday to Friday, 9am to 5pm Saturday, 10am to 4pm Sunday)

Make a claim?

01422 327 153

(open 8.30am to 5.30pm Monday to Friday)