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Contact us

If you’ve got an enquiry about our service, you want to give us a compliment or make a complaint, we want to hear from you.

Phone - The times our advisors are available are shown next to each telephone number. 

Email - We’ll answer your email within 24 hours during our operating hours.

To find the contact details you need, click on the relevant product below.

Home Insurance

Do you want to:

Get a quote? 0800 316 8075 (open 8am to 8pm Monday to Friday,
9am to 5pm Saturday, 10am to 4pm Sunday)
Contact Customer Service? 0845 610 0300
or
01473 267335
(open 8am to 8pm Monday to Friday,
9am to 5pm Saturday, 10am to 4pm Sunday)
Make a claim? 0845 610 0301
(8am – 8pm Monday – Friday and
9am – 5pm Saturday)

Contact Home Emergency Assistance? 0845 603 1274
(open 24 hours 7 days a week)
Contact us by email Email us

Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.

All calls to 0800 numbers are free from BT landlines. Recent changes mean that calls to 0845 numbers are free from some telephone providers. If you'd prefer to call a geographic phone number, these are also provided above.

Charges may vary if you call 0800 or 0845 numbers from your mobile phone.

Calls may be recorded and monitored.

Do you want to:

Get a quote? 0800 316 8075 (open 8am to 8pm Monday to Friday,
9am to 5pm Saturday, 10am to 4pm Sunday)
Contact Customer Service? 0845 078 7560
or
01422 501076
(open 8am to 8pm Monday to Friday,
9am to 5pm Saturday, 10am to 4pm Sunday)
Make a claim? 0845 078 3838
or
01422 501077
(open 8am – 8pm Monday – Friday and
9am – 5pm Saturday)
Contact Home Emergency Assistance? 0845 078 7599
or
01422 501079
(open 24 hours 7 days a week)
Contact us by email Email us

Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.

All calls to 0800 numbers are free from BT landlines. Recent changes mean that calls to 0845 numbers are free from some telephone providers. If you'd prefer to call a geographic phone number, these are also provided above.

Charges may vary if you call 0800 or 0845 numbers from your mobile phone.

John Lewis Insurance is a trading name of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (No. 233462). John Lewis plc is an appointed representative of Royal & Sun Alliance Insurance plc. John Lewis Home Insurance is underwritten by Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323). Calls may be recorded and monitored.

Do you want to:

Get a quote? 0800 916 6880 (open 8am to 6pm Monday to Friday,
9am to 1pm Saturday)
Contact Customer Service? 0800 916 6880 (open 8am to 6pm Monday to Friday,
9am to 1pm Saturday)
Make a claim? 0800 916 6890 (open 9am to 5pm Monday to Friday)
Contact Home Emergency Assistance? 0845 677 8897
or
01412 402992
(open 24 hours 7 days a week)
Contact us by email Email us

Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.

All calls to 0800 numbers are free from BT landlines. Recent changes mean that calls to 0845 numbers are free from some telephone providers. If you'd prefer to call a geographic phone number, these are also provided above.

Charges may vary if you call 0800 or 0845 numbers from your mobile phone.

Important notice: We are currently experiencing high call volumes, which may result in longer than usual wait times. We apologise for any inconvenience and delay this may cause.

Do you want to:

Get a quote? 0800 916 6815 (open 8am to 8pm Monday to Friday,
9am to 5pm Saturday, 10am to 2pm Sunday)
Contact Customer Service? 0845 610 0355
or
01782 875521
(open 8am to 8pm Monday to Friday,
9am to 5pm Saturday, 10am to 2pm Sunday)
Make a claim? 0845 610 0360
or
02380 352941
(open 24 hours)
Windscreen Claim? 0845 610 0361
or
01234 849598
(open 24 hours)
Motor Breakdown
 
0845 610 0366
or
01782 875543
(open 24 hours)
Contact us by email Email us

Did you know: Car Insurance customers can now make mid-term adjustments online. Click here to find out more.

Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.

All calls to 0800 numbers are free from BT landlines. Recent changes mean that calls to 0845 numbers are free from some telephone providers. If you'd prefer to call a geographical phone number, these are also provided above.

Charges may vary if you call 0800 or 0845 numbers from your mobile phone.

Do you want to:

Get a quote? 0800 316 5900 (open 8am to 8pm Monday to Friday,
9am to 5pm Saturday, 10am to 4pm Sunday)
Contact Customer Service? 0845 078 7550
or
01422 501069
(open 8am to 8pm Monday to Friday,
9am to 5pm Saturday, 10am to 4pm Sunday)
Contact the vetfone helpline? 0800 316 7119
(expert advice from fully qualified veterinary nurses 24 hours, 365 days a year)
Make a claim? 0845 078 7585
or
01422 501070
(open 8am to 8pm Monday to Friday,
9am to 5pm Saturday)
Contact us by email? Email us

Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.

All calls to 0800 numbers are free from BT landlines. Recent changes mean that calls to 0845 numbers are free from some telephone providers. If you'd prefer to call a geographic phone number, these are also provided above.

Charges may vary if you call 0800 or 0845 numbers from your mobile phone.

Important notice: We are currently experiencing high call volumes, which may result in longer than usual wait times. We apologise for any inconvenience and delay this may cause.

Do you want to:

Get a quote? 0800 953 2552 (open 8am to 8pm Monday to Friday,
9am to 5pm Saturday, 10am to 2pm Sunday)
Contact Customer Service? 0845 111 0030
or
01782 875400
(open 8am to 8pm Monday to Friday,
9am to 5pm Saturday, 10am to 2pm Sunday)
Make a claim? 0845 123 1160
or
02380 352796
(To notify us of a claim: open 24 hours,
7 days a week)
(For existing claims: open 9am to 5pm
Monday to Friday)
Contact Travel Emergency Assistance? +44 (0) 23 8064 4633   (open 24 hours, 7 days a week)
Contact us by email? Email us
Contact our Travel
Advice Line?
+44 (0) 845122 8936 (open 24 hours, 7 days a week)

Customer notice

Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.

All calls to 0800 numbers are free from BT landlines. Recent changes mean that calls to 0845 numbers are free from some telephone providers. If you'd prefer to call a geographic phone number, these are also provided above.

Charges may vary if you call 0800 or 0845 numbers from your mobile phone.

Do you want to:

Get a quote? 0800 316 7490 (open 8am to 8pm Monday to Friday,
9am to 5pm Saturday, 10am to 4pm Sunday)
Contact Customer Service? 0845 078 7527
or
01422 501072
(open 8am to 8pm Monday to Friday,
9am to 5pm Saturday, 10am to 4pm Sunday)
Make a claim? 0845 078 7598
or
01422 501073
(open 8am to 6pm Monday to Friday,
9am to 5pm Saturday)
Contact us by email? Email us

Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.

All calls to 0800 numbers are free from BT landlines. Recent changes mean that calls to 0845 numbers are free from some telephone providers. If you'd prefer to call a geographic phone number, these are also provided above.

Charges may vary if you call 0800 or 0845 numbers from your mobile phone.

Do you want to:

Get a quote? 0800 316 7490 (open 8am to 8pm Monday to Friday,
9am to 5pm Saturday, 10am to 4pm Sunday)
Contact Customer Service? 0845 078 7527
or
01422 501072
(open 8am to 8pm Monday to Friday,
9am to 5pm Saturday, 10am to 4pm Sunday)
Make a claim? 0845 078 7598
or
01422 501073
(open 8am to 6pm Monday to Friday,
9am to 5pm Saturday)
Contact us by email? Email us

Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.

All calls to 0800 numbers are free from BT landlines. Recent changes mean that calls to 0845 numbers are free from some telephone providers. If you'd prefer to call a geographic phone number, these are also provided above.

Charges may vary if you call 0800 or 0845 numbers from your mobile phone.

Life Cover

Do you want to:

Get a quote? 0800 916 6840 (open 8am to 8pm Monday to Friday)
Contact Customer Service or make a claim? 0845 602 9199
(open 8.30am to 6pm Monday to Friday)
Contact us by email? Email us

Calls may be recorded and may be monitored. Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.

All calls to 0800 numbers are free from BT landlines. Recent changes mean that calls to 0845 numbers are free from some telephone providers. If you'd prefer to call a geographic phone number, these are also provided above.

Charges may vary if you call 0800 or 0845 numbers from your mobile phone.

Do you want to:

Get a quote? 0800 916 6840 (open 8am to 8pm Monday to Friday)
Contact Customer Service or make a claim? 0845 600 3122
(open 9am to 5pm Monday to Friday)
Contact us by email? Email us

Calls may be recorded and may be monitored. Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges. All calls to 0800 numbers are free from BT landlines.

Recent changes mean that calls to 0845 numbers are free from some telephone providers. If you'd prefer to call a geographic phone number, these are also provided above.

Charges may vary if you call 0800 or 0845 numbers from your mobile phone.