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To give you the best and most secure online experience possible, our website uses cookies. Continue to use the website if you're happy with this, or find out how to manage cookies.

Cookies policy

When you visit the John Lewis Insurance website, we collect information about your computer and assign you a "cookie" (a small, unique identifier text file). You don’t provide this information, it’s collected automatically as a way of supporting your visit to this website.

John Lewis Insurance uses cookies for a number of purposes (eg. to enable online shopping and to monitor traffic on the website).


What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. At johnlewis-insurance.com we use cookies during the quote process and to remember when you return to our site.

Our cookies policy

To make full use of johnlewis-insurance.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details. However, if you'd prefer to restrict, block or delete cookies from johnlewis-insurance.com, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences or read the information at the end of this page under the heading 'Managing cookies'.

Here's a list of the main cookies we use, and what we use them for.

Essential cookies: These cookies are vital to us providing key features of our website, such as the ability to log-in to your account securely.

Cookie name

Cookie purpose

ASPSESSIONIDSQBBBBCS

This is a session cookie on our Life Cover online ‘Request a call back’ service, provided by Contact Partners Limited. This cookie remembers any page changes, item or data selection you make from page to page. This cookie is erased when you close your browser.

ASPSESSIONID

This is a session cookie on our Car Insurance online quote journey provided by UKAIS Limited. This cookie remembers any page changes, item or data selection you make from page to page. This cookie is erased when you close your browser.

ASP.NET_SessionId

This is a session cookie on our Specialist Home Insurance online quote journey, provided by Sterling Insurance Company Limited. This cookie remembers any page changes, item or data selection you make from page to page. This cookie is erased when you close your browser.

JSE

We use this cookie to remember if you have JavaScript enabled on your web browser. Without it the website can't do things like display videos, so we hide this content if JavaScript is disabled.

JSESSIONID

This is a session cookie which enables the function of our Car My Account portal provided by UKAIS Limited. This cookie remembers any page changes, item or data selection you make from page to page and is erased when you close your browser.

JSESSIONID, SS_X_JSESSIONID

These are session cookies on our Home, Pet, Wedding and Event online quote journeys provided by Royal & Sun Alliance Insurance plc. These cookies remember any page changes, item or data selection you make from page to page. These cookies are erased when you close your browser.

Q

This is a cookie used on our Pet, Wedding and Event online quote journeys provided by Royal & Sun Alliance Insurance plc. This cookie uses a boolean value, set to true when a quote is created. It is needed to handle quotes generated from aggregators and/or the online account registration flow.

PHPSESSID

This is a session cookie on our Travel Insurance online quote journey provided by Ageas Insurance Limited. This cookie remembers any page changes, item or data selection you make from page to page. This cookie is erased when you close your browser.

rrSessionId

This is a session cookie which remembers any page changes, item or data selection you make from page to page. This cookie is erased when you close your browser.

Performance cookies - These cookies collect information about how visitors use a site.

Cookie name

Cookie purpose

c_m , prodcvp , sc_opp, s_cc, s_ev21, s_ev41, s_ev42, s_sq, sc_ev39, sc_ev40, sc_ev41, sc_ev42, sc_ev43, s_cpm, s_fid, s_vi, s_visitStart, s_v36, s_v40_persist

These cookies enable the function of John Lewis Insurance and Royal & Sun Alliance Insurance plc's SiteCatalyst analytics software, supplied by Adobe. This software helps us collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and to make our marketing campaigns relevant.

The data stored by these cookies can only be seen by the relevant teams at John Lewis, Royal & Sun Alliance Insurance plc and Adobe and never shows any confidential information.

_fby_site_

This cookie is set by Feedbackify on our Home, Car, Pet, Wedding and Event online quote journeys and online accounts to collect data on page views, the length of the visit, the number of visits and when the first and last visit occurred.

pageTrackerCookie

This cookie is set by BrightTag on the Pet, Wedding, Travel and Event Insurance online quote journeys to save page names so that they are fired on the next page load (where two page names fire on one page for some scenarios). This cookie is used specifically for analytics tracking into Adobe SiteCatalyst.

sc.UserId, sc.ASP_NET_SESSIONID

These cookies are set by SessionCam on the John Lewis Home Insurance online quote journey. The SessionCam reporting console includes the ability to re-sort recorded sessions by unique user. This aggregates multiple visits from the same, unique user over a selected date/time range. The sc.UserId cookie is used to enable this report. The sc.ASP.NET_SESSIONID cookie allows SessionCam to display a single session across multiple pages visited during a user’s unique visit to the John Lewis Home Insurance online quote journey and allows SessionCam to combine a session using details provided by this cookie. This is a session-only cookie and is erased when you close your browser.

st_quoteIsMedical

This cookie is used on the John Lewis Travel Insurance online quote journey and is used to identify if you have visited the medical screening page.

STpaymentType, PaymentType

These cookies are set by BrightTag on some of our online quote journeys to identify the payment method (either via debit/credit card or direct debit) customers use to purchase specific products.

_utma, _utmb, _utmc, _utmz

These are Google Analytics cookies used on our Specialist Home Insurance and Car Insurance online quote journeys, and on our 'What Matters' micro-site. They enable us to analyse how visitors use these websites.

The data stored by these cookies can only be seen by the relevant teams at Sterling Insurance Company Limited, UKAIS Limited, John Lewis, Steak Group and Google, and never shows any confidential information.

Functionality cookies - These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.

Cookie name

Cookie purpose

HumanClickKEY, HumanClickSiteContainerID_58238087, LivePersonID

These are cookies used by Live Person to enable web chat to function on the John Lewis Home, Pet, Wedding and Event Insurance online quote journeys. HumanClickSiteContainer is a cookie used to identify your session when you visit either the John Lewis Home, Pet, Wedding or Event Insurance online quote journeys and to collect usage data related to your session. This cookie is automatically deleted when you close your browser. HumanClickKEY is an acceptance cookie which is used to determine whether a cookie can be set on a browser. This is a session cookie that is automatically deleted when you close your browser. LivePersonID is a cookie which allows Live Person to distribute usage of its services across a cluster of servers for load balancing purposes. This is a persistent cookies which remains on your browser for up to 12 months after which time it is automatically deleted.

jli_cookie_notif

This cookie is used for our cookie notification banner. It will appear the first time you enter our website and then disappear when you navigate to a new page within the website. By navigating to another page within our website, we assume you consent to the use of cookies. If you choose to clear your cookies prior to each visit to our website, you will see the cookie banner once upon entry to the website on each visit.

pageTrackerCookie

This cookie is set by BrightTag on the Pet, Wedding, Travel and Event Insurance online quote journeys to save page names so that they are fired on the next page load (where two page names fire on one page for some scenarios). This cookie is used specifically for analytics tracking into Adobe SiteCatalyst.

sc.UserId, sc.ASP_NET_SESSIONID

These cookies are set by SessionCam on the John Lewis Home Insurance online quote journey. The SessionCam reporting console includes the ability to re-sort recorded sessions by unique user. This aggregates multiple visits from the same, unique user over a selected date/time range. The sc.UserId cookie is used to enable this report. The sc.ASP.NET_SESSIONID cookie allows SessionCam to display a single session across multiple pages visited during a user’s unique visit to the John Lewis Home Insurance online quote journey and allows SessionCam to combine a session using details provided by this cookie. This cookie is a session-only cookie and is erased when you close your browser.

st_quoteIsMedical

This cookie is used on the John Lewis Travel Insurance online quote journey and is used to identify if you have visited the medical screening page.

STpaymentType, PaymentType

These cookies are set by BrightTag on some of our online quote journeys to identify the payment method (either via debit/credit card or direct debit) customers use to purchase specific products.

Advertising cookies – These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

Cookie name

Cookie purpose

Anj, sess, uuid2

These are advertising cookies from a third party provider called Appnexus. These help us and our advertisers see which advertisements you click on and interact with.

APISID, Demographics, HSID, LOGIN_INFO, PREF, SID, VISITOR_INFO1_LIVE, YSC

These cookies are set by YouTube on some of the videos which are displayed on our website and our 'What Matters' micro-site. They allow YouTube to determine the number of video views and store user preferences to personalise ads on Google searches.

APISID, auth_token, datr, guest_id, lu, pid, PREF, SAPISID, secure_session, remember_checked, remember_checked_on, twll

These cookies are set by Google, Facebook and Twitter and are used on our social media share widget, which appears within the Info Centre section of our website and on our 'What Matters' micro-site. These cookies store user preferences and are also used to monitor usage.

B

This is an advertising cookie set by Yahoo. This helps us and our advertisers see which advertisements you click on and interact with.

camp_freq_p1, conversions, dp_rec,
exchange_uid, HSID, impressions_p1, id, io_freq_p1,
NID, partnerUID, PREF, segments_p1, SID,
SSID, subID, uid

These are advertising cookies from third party providers, Invite Media and Doubleclick, both subsidiaries of Google Inc. These help us and our advertisers see which advertisements you click on and interact with.

d, mc

These are advertising cookies from a third party provider called Quantcast. These help us and our advertisers see which advertisements you click on and interact with.

JSESSIONID, ug

These are advertising cookies from a third party provider called Specific Media. These help us and our advertisers see which advertisements you click on and interact with.

cttutcid, mojo3, S, svid

These are advertising cookies from a third party provider called Mediaplex. These help us and our advertisers see which advertisements you click on and interact with.

Third party cookies

When you visit johnlewis-insurance.com you may notice some cookies that aren't related to John Lewis Insurance and are used by our third parties. We’ve listed these cookies in the section entitled ‘Our cookies policy’ and included details of our third parties below.

Third party name

What their cookies are used for

Adobe SiteCatalyst

Adobe SiteCatalyst software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.

The data stored by these cookies can be seen only by the relevant teams at John Lewis, Royal & Sun Alliance Insurance plc and Adobe and never shows any confidential information.

Advertising partners: Affiliate Window, Appnexus, Collective Media, Doubleclick, Facebook, Google,
Invite Media, Kenshoo, Manning Gottlieb OMD, Mediaplex, ExactTarget,
Specific Media, Steak Group, Twitter, Yahoo and YouTube

Sometimes we'll advertise on third party websites. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.

Examples of these advertisers include Google (including Google-owned DoubleClick for paid advertising on Google.co.uk), Affiliate Window and Kenshoo.

Ageas Insurance Limited

Ageas Insurance Limited underwrite the John Lewis Travel Insurance product. They use session cookies to remember preferences and selections and ensure security on payment pages. In some cases they are also used for website analytics.

BrightTag

BrightTag provides a container tag solution which John Lewis Insurance uses on all of the online product quote journeys.

A BrightTag tag is included on every quote journey page, which acts as a container for web analytics cookies (via Adobe SiteCatalyst) and advertising cookies (via third party advertisers listed above).

Contact Partners Limited

Contact Partners Limited provide the online ‘Request a call back’ service for John Lewis Life Cover. They use session cookies to remember preferences and selections.

Feedbackify

Feedbackify allows customers to provide feedback in real time and is used on our Home, Car, Pet, Wedding and Event online quote journeys and online accounts. Feedbackify uses cookies to collect information on the number of pages views, length of visit, the number of visits and when the first and last visit occurred.

Live Person

Live Person provides the web chat service used on the John Lewis Home, Pet, Wedding and Event Insurance online quote journeys. They use cookies to enable web chat to function in your website's browser.

Royal & Sun Alliance Insurance plc

Royal & Sun Alliance Insurance plc underwrite the John Lewis Home, Pet, Wedding and Event Insurance products and provide online quote journeys for these products. They use session cookies to remember preferences and selections and ensure security on payment pages. In some cases they are also used for website analytics.

Service Tick Ltd

Service Tick Ltd created SessionCam which provides session replays, advanced website heat maps, conversion funnels and form analytics to facilitate companies in making their websites more usable for customers. SessionCam is currently used on the John Lewis Home Insurance online quote journey.

Session replays can only be seen by John Lewis, Royal & Sun Alliance Insurance plc and SessionCam and never show any personal or confidential information.

Sterling Insurance Company Limited

Sterling Insurance Company Limited underwrite the John Lewis Specialist Home Insurance product and provide the online quote journey for this product. They use session cookies to remember preferences and selections and ensure security on payment pages. In some cases they are also used for website analytics.

UKAIS Limited

UKAIS Limited arrange and administer the John Lewis Car Insurance product. They use session cookies to remember preferences and selections and ensure security on payment pages. In some cases they are also used for website analytics.

Johnlewis-insurance.com 'share' tools

If you take the opportunity to 'share' johnlewis-insurance.com content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

Managing cookies

If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to get quotes and buy our insurance products.

To enable cookies

If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option

How to check cookies are enabled for PCs

Google Chrome

1. Click on 'Tools' at the top of your browser window and select Options.
2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button.
3. Now select 'Allow local data to be set'.

Google Chrome icon

Microsoft Internet Explorer

1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab.
2.Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser.
3. Settings above Medium will disable cookies.

Microsoft Internet Explorer icon

Mozilla Firefox

1. Click on 'Tools' at the top of your browser window and select Options.
2. Then select the Privacy icon.
3. Click on Cookies, then select 'allow sites to set cookies'

Mozilla Firefox icon

Safari

1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option.
2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'.
3. Click 'Save'.

Safari icon

How to check cookies are enabled for Macs

Microsoft Internet Explorer 5.0 on OSX

1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options.
2. Scroll down until you see 'Cookies' under Receiving Files.
3. Select the 'Never Ask' option

Microsoft Internet Explorer icon

Safari on OSX

1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option.
2. Click on 'Security' then 'Accept cookies'.
3. Select the 'Only from site you navigate to'.

Safari icon

Mozilla and Netscape on OSX

1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option.
2. Scroll down until you see cookies under 'Privacy & Security'.
3. Select 'Enable cookies for the originating web site only'.

Mozilla and Netscape icon

Opera

1. Click on 'Menu' at the top of your browser window and select 'Settings'.
2. Then select 'Preferences', select the 'Advanced' tab.
3. Then select 'Accept cookies' option. 

Opera icon

All other browsers

Please consult your documentation or online help files.

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org