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Privacy policy

John Lewis Insurance (which is a trading name of John Lewis plc) is committed to protecting your privacy.

This Privacy Policy explains our data processing practices and your options about the ways your personal data is used. We reserve the right to change our Privacy Policy from time to time and would encourage you to check regularly for any changes that may have taken place.

If you have any requests concerning your personal information or any queries about our processing please contact us by emailing us or by telephoning 020 7592 6677.

When you register, John Lewis Insurance collects the details you provide as well as information we learn about you from your use of our service and your visits to our website and other sites accessible from it. We also collect information about the transactions you make including details of payment cards used.

If you take part in any promotions, competitions, give us feedback or complete any profile forms, we may collect additional information. We also monitor customer traffic patterns and site use which helps us to improve the service we provide.

John Lewis plc is a registered data user under the Data Protection Act. We’ll treat your Personal Information as confidential and we’ll keep it on a secure server to ensure that all personal and transactional information is protected to the highest standards.

We’ll use your information to provide and personalise our products as well as to communicate with you. We may use and or analyses your information to offer discounts that reward your loyalty to our brand or send you news and offers about products and services provided by the John Lewis Partnership (including John Lewis, Waitrose and John Lewis Insurance) and third parties suppliers.

As part of our continual effort to improve service, one of our customer service team may contact you by telephone to discuss your quote and whether there is anything we can help you with. We may also contact you by post, email, or SMS for these purposes.

If you don’t want to be contacted for such purposes, make sure that you tick the appropriate box as you go through the registration or sign up process. You may unsubscribe from our contact lists at any time by emailing us and putting 'UNSUBSCRIBE' in the subject heading.

From time to time, we may contact you by post, email, SMS or telephone to ask your opinions. Again, if you don’t want to be contacted for this purpose, please email us or telephone us on 020 7592 6677.

Please note that there might be times where we need to communicate with you for administrative or operational reasons relating to our products and services.

Your information may be passed to and used by all companies within the John Lewis Partnership Group, John Lewis Financial Services Limited or those companies we have carefully selected to provide the products and services referred to on this website. We will not pass your personal data to anyone else.

Where your personal information is passed to third party suppliers for the purposes referred to above, we’ll require them to treat your personal information as confidential and to comply with all applicable data protection and consumer legislation.

John Lewis Life Cover is provided by Friends Provident Life Assurance Limited. Information submitted to Friends Provident as part of an application for a life cover product will be used by them for the purposes of administration, underwriting, claims, research and statistical analysis in relation to the application and any other policies which you may have with Friends Provident. They will not use your information to send any unsolicited marketing communications to you concerning Friends Provident products.

John Lewis Car Insurance is arranged and administered by Ageas Retail Limited and John Lewis Travel Insurance is arranged and administered by Ageas Retail Limited and underwritten by Ageas Insurance Limited.  In order to assess your insurance application and arrange and renew your policy, Ageas Retail Limited may use and share your information including sensitive personal data with your insurer, Ageas Group Companies, regulatory authorities, business partners or agents providing services to us or your insurer, to manage your policy including dealing with claims and issuing renewal documents and information to you, for credit scoring purposes, to help prevent or detect crime including fraud, recover any monies you owe us, and if we are required or permitted to do this by law (for example, if we have a request from the police); and/or if you have given your permission.

We, our partners or your insurer may transfer, store or process electronic copies of your information outside the European Economic area. If we or they do this, the data will be protected as securely as it would be under European Union law.

In relation to the purchase of some of the products and services referred to on this website, it may be necessary to transfer your personal information to countries outside of the UK, including the United States, for processing. Different data protection laws may apply in those other countries. By registering or signing up with John Lewis Insurance, you give your consent to the transfer of your personal information to other countries where it is necessary for those purposes.

If we’re requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information, we’ll have to do so.

Our website contains links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

When you visit the John Lewis Insurance website, we collect information about your computer and assign you a "cookie" (a small, unique identifier text file). You don’t provide this information, it’s collected automatically as a way of supporting your visit to this website.

John Lewis Insurance uses cookies for a number of purposes eg to provide the mechanisms for online shopping and to monitor traffic on the site.

Most browsers allow you to turn off the cookie function. View more information on selecting or deselecting cookies. You don’t need to allow your browser to accept cookies in order to browse much of our website but if you don’t accept them, you won’t be able to buy any of the online products and services we provide.

You have the right to access the personal data that’s held about you. To obtain a copy of the personal information John Lewis Insurance holds about you, please write to us at the following address: Company Secretary, John Lewis Partnership, Partnership House, Carlisle Place, London SW1P 1BX - there is a fee for this service.