John Lewis Home Insurance. With you when it matters.

If you’ve ever had to make a home insurance claim, you’ll know just how stressful and complicated and it can be. Which is why, if you need to make a claim on your John Lewis Home Insurance, we try to make it as simple as possible.

This short guide to making a claim will tell you everything you need to know to help things put right.

Step 1. Contact us

If you need to make a Home Insurance claim, the first thing you should do is call us on 0845 610 0301.  

Or, for a Specialist Home Insurance claim, the number is 0800 916 6890.

The claims handler you speak to will take your personal details and check your policy.

Step 2. Details of your claim

The claims handler will then ask for the details of your claim. The more details you can give during the first call, the quicker the claims process will be. You should have your policy details to hand and try to give a full explanation of how the accident or incident happened. We don’t always need receipts for your contents, but for valuable or unique items, receipts could make settling the claim quicker.

Step 3. Putting things right

Contents claim

If you’re claiming for damage to your contents, the claims handler will value your replacement on a like for like, new for old basis.

They’ll give you the option of a replacement or a cash settlement. They might also ask for receipts and photos of the accident before settling.

Buildings claim

If you’re claiming for damage to your buildings, the claims handler will send a surveyor to your home to value the work that needs to be done.  Then, they’ll offer you a cash settlement that you can use to pay for the repairs.

Or, if you’re claiming for a large loss such as a flood, escape of water (a burst pipe for example), fire or subsidence, the claims handler might send a loss adjuster to your home to survey the damage. The loss adjuster will then contact the right tradesperson and suppliers to come and repair the damage, and they’ll manage the process for you.

They can offer you a cash settlement if you’d prefer.

Home Emergency

If you have Home Emergency included in your policy and need to make a claim, call us on 0845 603 1274 - we’re open 24 hours a day.

Our trained advisors will be able to give advice on how to minimize the impact of the emergency such as a burst pipe.

They can also organise a qualified tradesperson to come and help you.

To make a John Lewis Home Insurance claim, call us on 0845 610 0301.

Find out more about our Home Insurance