Staying safe on holiday
After weeks of looking forward to your time away you’ll want nothing to spoil it. With our practical tips you could avoid things going wrong.
Money and passport
Keeping your personal belongings safe while abroad is extremely important.
- Try not to carry large amounts of money; only take the amount you need for that day and leave the rest in a hotel safe.
- Never leave money or valuables unattended on the beach.
- Take a mixture of cash and travellers’ cheques. Write down the numbers of your travellers’ cheques and make a note of your credit card numbers and expiry dates – keep this information in a safe place.
- The hotel may request to see your passport on arrival, after that it’s advisable to leave it in the hotel safe until your return home.
If you lose your money, travel or admission tickets (if you are going to a match or an event), or they are stolen, we will refund you up to your chosen policy limit. We will also pay for a replacement passport or qualification certificates if these are misplaced or stolen whilst you are away. (Not included in Essential cover.)
To prevent lost or stolen luggage ruining your holiday:
- Always keep your possessions either on you or locked away in your hotel room, as items left unattended will not be covered by your Travel Insurance.
- If your luggage is lost in transit, obtain a Property Irregularity Report (P.I.R) from the airport.
- If your property is stolen, you must report it to the local police immediately and request an incident number.
If you accidentally lose your personal belongings, or if they are stolen or damaged, you can claim to replace or repair them (optional for Essential cover). What’s more we provide new for old cover. If you can provide proof of ownership such as an original purchase receipt or valuation, a manual, charger or box, we will pay the replacement cost. Otherwise we will assess the claim after any suitable deduction for wear and tear and depreciation, if applicable.
Taking simple precautions while you're away will mean that you can avoid common health problems.
- Avoid drinking tap water as this can lead to an upset stomach. Instead only drink bottled water and ask for no ice in your drink.
- Only eat freshly cooked food that's thoroughly cooked and served piping hot.
- Drink plenty of water while you’re away to avoid dehydration.
- Apply sunscreen regularly and liberally – choose a sunscreen that has a SPF value of 15 or above.
- Be aware of mosquitoes, particularly between dusk and dawn. Repellents can be bought over the counter in chemists, choose one with a high DEET concentrate.
Our Medical Assistance Helpline can offer help and advice 24-hours a day, 365 days a year, simply call +44 (0) 23 8064 4633.