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What to do if... you've been affected by recent severe weather


We know that many of our customers have been affected by the current storms and we are doing all we can to help.

You'll find important contact details and useful information below.

If you have an urgent new claim:

Please call us on one of the following numbers.

  • For policy numbers starting 'GB' or 'JL': 0845 610 0301
    (8am – 8pm Monday – Friday and 9am – 5pm Saturday)

    For existing or non-urgent claims, please email:
    claims.enq@johnlewis-homeinsurance.com
  • For policy numbers starting 'J' or 'H': 0845 078 3838
    (open 8am – 8pm Monday – Friday and 9am – 5pm Saturday)
  • For Specialist Home policy numbers starting 'GRN': 0800 916 6890
    (open 9am to 5pm Monday to Friday)

Our Home Claims lines are very busy. We are doing all that we can to answer calls as quickly as possible but apologise for any delay and inconvenience caused.

It may be useful to know that if your property has been damaged by rain or wind, getting a quote for the repairs before you phone us may help us to settle your claim more quickly.

Additional phone numbers can be found on our Contact Us page.

More information about storm and flood damage:

For more details about how we'll process your claim, please see our
Flood Expectation Guide.

For advice on what to do if your home is storm damaged, please read our support page.

See the Met Office's advice on protecting your home in a gale.

View RSA's Flood Hub page for useful contact numbers and resources.

Protecting your home and belongings

Minimising the impact of flooding

If your area is prone to flooding and is likely to be hit by a storm, put sandbags outside external doors and turn off the mains water. Move electrical equipment and furniture to a higher floor, if possible.

Secure or remove garden furniture and other free-standing equipment such as climbing frames and swings. Cut loose or low-hanging tree branches to help to keep wind damage to a minimum.

Maintain your roof

Try to check regularly the condition of your roof and arrange repairs as soon as possible. Cleaning out gutters and drains can help prevent damage from overflowing rainwater.

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John Lewis Insurance is a trading name of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (No. 233462). John Lewis plc is an appointed representative of Royal & Sun Alliance Insurance plc. John Lewis Home Insurance is underwritten by Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323). Calls may be recorded and monitored.

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