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Why choose John Lewis Pet Insurance?

Find the right protection for your pet and your budget

Pet insurance helps protect you from unexpected vet bills. It will usually pay for things like consultations, treatments, complementary therapies and even some special diets.

Each year more advanced tests and comprehensive treatments become available from vets. This is good news for our valued pets, but it does mean that the cost of caring for cats and dogs is rising.

Paying a small amount each month for insurance could mean you could be protected from these expenses, while your pet is taken care of.

John Lewis Pet Insurance

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Three levels of cover to suit your pet's needs and your budget

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We offer Lifetime Cover for complete peace of mind

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There are no upper age limits on our policies for vet fees and we can accept your cat or dog from eight weeks old*

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If you choose, we can pay your vet directly, as long as they are set up for payments

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Knowledgeable and friendly service

* You will not be able to claim for vet fees as a result of an accident in the first 48 hours of cover, or for any changes in your pet's health or behaviour in the first 14 days of cover. Death From Illness Cover is not available for any pet aged 9 years or above.

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Any questions?
Please call us on
0330 102 2490

Find the right protection for your pet

All three of our cover levels offer Lifetime Cover for your pet.

This means, if you're insured with us and your premiums are paid, you could claim for a one-off mishap such as a cut paw and an illlness such as diabetes, which needs treatment each year.

We offer three levels of cover so you can choose the level of veterinary fees you'll have to use for the treatment your pet needs.

If your policy is renewed every year, we won't put a time limit on how long treatment can last and we'll pay up to your chosen vet fee limit each year your pet needs treatment.

This is different to time limited policies, which only cover specific conditions for a set period of time. 

Third Party Liability is important for dog owners as you may be held responsible for expensive damages or legal costs if your dog causes injury or an accident.

Cover levels

Essential Cover

Our Essential Cover includes:

  • Up to £3,000 per year for vet fees
  • Up to £1m Third Party Liability (dogs only)
  • £500 Boarding Kennel and Cattery fees
  • 24 hour vetfone advice line included
Plus Cover

Our Plus Cover includes:

  • Up to £7,500 per year for vet fees
  • Up to £2m Third Party Liability (dogs only)
  • £1000 Boarding Kennel and Cattery fees
  • 24 hour vetfone advice line included

Premier Cover

Our Premier Cover includes:

  • Up to £12,000 per year for vet fees
  • Up to £3m Third Party Liability (dogs only)
  • £2,000 Boarding Kennel and Cattery fees
  • 24 hour vetfone advice line included
Any questions?
Please call us on
0330 102 2490
Any questions?
Please call us on
0330 102 2490

We've answered some of the most common questions about Pet Insurance.

Do I need Pet Insurance?

Pet Insurance helps protect you from unexpected vet bills. It will usually pay for things like consultations, treatments, complementary therapies and even some treatment foods. Paying a small amount each month for vet cover could mean you’re protected from these expenses, while your pet is taken care of.

Some pet owners choose to self fund vet fees, this means they save money each month to fund future vet bills. However, with vet bills potentially running into thousands of pounds, owners who self fund run the risk of their savings falling short of their bills.

Dog owners should also think about the legal costs or damages they may be liable to pay if their dog causes injury or an accident. This could run to millions of pounds.

Why does John Lewis only offer Lifetime Cover?

Lifetime Cover allows owners to claim for ongoing conditions. There is no limit to how long treatment can last and we'll pay up to your chosen vet fee limit each year, as long as we can continue to offer cover, your premiums are paid and the policy is renewed each year.

What are the alternatives?

Accident Only Cover would provide cover in the event of an accident, but would not cover vet fees for illness.

Time Limited Cover allows you to claim for a condition for a set period of time. After that, the condition is no longer covered and you cannot claim for it.

Maximum Benefit Cover allows you to claim up to a certain amount for each condition, once this amount has been reached, you could no longer claim for this condition.

How is my premium calculated?

There are a range of factors that could affect your premium and cover:

  • The age of your pet: older pets are more likely to need medical treatment and very young animals may not have a fully developed immune system.
  • You pet's breed: pedigrees can be more likely to need treatments.
  • Where you live: vet prices may vary across the country.

Why are pet insurance premiums rising?

We all the want the best for our pets and with no pet NHS, the cost of visits to the vet must be covered by the owner or their insurer. As the veterinary profession improves diagnoses and treatments, more complex options have become available to customers. Tests and scans have become more high-tech, while procedures which were not available a few years ago are now routine. This means the treatments available to our valued pets are better, but they are also more expensive. (Mintel Report "Pet Insurance - UK", September 2013).

What can I do to reduce my premiums?

  • Increasing your excess may help to reduce your premium.
  • If you're choosing a new pet, research which breeds are associated with high premiums.
  • If you have more than one pet, investigate any multi-pet discounts your insurer may offer.
  • Keep your pet fit and healthy.
  • Choose the right level of cover and don't be tempted to leave out important details.

How can I pay for my policy?

We offer customer a choice of payment methods. You can either pay for the full amount with a credit or debit card or you can pay by setting up a Monthly Direct Debit. We don't charge any interest for paying monthly.

Do I get a discount if I insure more than one pet with you?

Yes, we offer a 5% discount when you insure more than one cat or dog with us.

Rated 3 out of 5 by from Pet insurance I purchased insurance for my English Springer Spanish, I chose John Lewis as they were the only company to reply to my email, asking if the insurance covered my dog as a working gundog.
Date published: 2017-01-10
Rated 5 out of 5 by from Fantastic customer service I took out pet insurance for my two kittens. I was very pleased with how easy it was to get a quote and how well everything is explained on the website. I rang customer service to confirm a few points and nothing was too much trouble for them. The price is competitive and I was pleased with the level of cover.
Date published: 2016-12-22
Rated 5 out of 5 by from Good value fr lifetime cover Only purchased 2weeks ago but I am sure with John Lewis's name endorsing the insurance product that we are in safe hands
Date published: 2016-12-22
Rated 4 out of 5 by from Pet Insurance and Dental Care
Date published: 2016-12-08
Rated 5 out of 5 by from Good cover and premiums Similar cover to other top end cover but better value. Buying experience online was excellent. Hopefully never need to find out if it works ok but experience of John lewis products suggest it will be ok.
Date published: 2016-12-08
Rated 4 out of 5 by from Easy Process, competitive price. Simple job to replace. my current insurer with JL insurance, the other provider was good but hiked the price beyond an acceptable increase. I know the quality of the insurance offered by JL, I have my house insured with them, to find JL offered a substantial saving was a welcome surprise.
Date published: 2016-12-08
Rated 5 out of 5 by from Confidence in Pet Insurance We previously had Pet Insurance with John Lewis and unfortunately lost our pet dog earlier in the year to illness. The way John Lewis handled all of the claim gave us complete confidence to start again with them, now that we have a new puppy with us.
Date published: 2016-11-25
Rated 1 out of 5 by from Appalling service over such a simple piece of admi See below for a full appraisal of why the review has this title
Date published: 2016-11-24
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Feedback from our customers helps us offer you the best possible service. The reviews above outline the opinions of our customers, who are asked to consider a range of criteria and to give an overall rating. These views are those of individual customers and are based on their experience of their product, policies and received services.

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What is Lifetime Cover?

There are different types of pet insurance available. Some cap the total amount you can claim for each condition, others limit you to a year of treatment for a condition.

John Lewis only offers Lifetime Cover. This means, if you're insured with us and your premiums are paid, you could claim for a one-off mishap such as a cut paw or an illness such as diabetes which needs treatment every year, or both.

We offer three levels of cover so you can choose the level of veterinary fees you'll have to use for the treatment your pet needs. If your policy is renewed every year, we won't put a time limit on how long treatment can last and we'll pay up to your chosen vet fee limit each year that you need it.

Find out more: Pet Insurance FAQs
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We have carefully selected Royal & Sun Alliance Insurance plc to underwrite John Lewis Pet Insurance.

Terms, conditions, limitations, exclusions and eligibility criteria apply. 

John Lewis Insurance is a trading name of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (No. 233462). John Lewis plc is an appointed representative of Royal & Sun Alliance Insurance plc. John Lewis Pet Insurance is underwritten by Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323). Calls may be recorded and monitored.

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