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Pet Insurance claim forms

If you need to make a John Lewis Pet Insurance claim,
simply follow the instructions below.

Step 1:

Click here to download the claim form.

Step 2:

Print and complete the form. You do not need to phone us when sending in your claim form.

Step 3:

Either post it, with your pet's medical history, to:

John Lewis Pet Insurance
Claims Department
PO Box 1359

Or print the form and once the relevant information has been completed by your vet, scan and email it to: 

You'll also need to send us your pet's full medical history along with the claim form.

If you need more information, read more about how to make a claim.

Not sure whether you need to see a vet?

If you aren’t sure if you need to see a vet, vetfone is a convenient first port of call, providing advice you can trust for peace of mind and reassurance.

vetfone is a freephone 24 hour service offering expert advice and support.The experienced and fully trained vet nurses can answer questions about cats, dogs and all other household pets.

A call to vetfone won’t affect your premium or policy excess, however many times you phone.

In fact, 62% of customers who call vetfone out of hours don't need to see a vet, so they may save you time and money for unnecessary trips to the vet.*

If it’s the weekend or out of hours, they’ll be able to tell you if you need to urgently go to the vet or if you can wait for surgery opening times, potentially saving you money on unnecessary out of hours trips. 

Call the freephone vetfone helpline on 0800 316 7119 (24 hours a day).

*Based on 16,798 vetfone calls made between 01/04/2013 and 01/04/2014. My pet needs to be treated by another vet

My pet needs to be treated by another vet

If your pet needs to be referred to another vet, your normal vet will agree with you which one to use from our referral vet network. You can rest assured that clinicians at these practices are accredited in their chosen discipline by the Royal College of Veterinary Surgeons or European and American Boards.

If you need further advice about which referral vet to use, please call our Vet Referral Helpline on 0330 100 6483 before you make the appointment.

We have carefully selected Royal & Sun Alliance Insurance plc to underwrite John Lewis Pet Insurance.

Terms, conditions, limitations, exclusions and eligibility criteria apply. 

John Lewis Insurance is a trading name of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (No. 233462). John Lewis plc is an appointed representative of Royal & Sun Alliance Insurance plc. John Lewis Pet Insurance is underwritten by Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323). Calls may be recorded and monitored.