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Policy guide

Our handy guides will give you an idea of the support and help you can expect from us once you've taken out a Home Insurance policy. Plus, a few tips that will help keep your home and possessions safe and sound. 

Select from the options below to read the policy guide specific to your cover level. 

If you have any questions about your policy you can call us on 0345 078 7560 – we’re here to help.

For full information about your policy, please refer to your policy document.

Click here for more information about how to make a claim

We have carefully selected Royal & Sun Alliance Insurance plc to underwrite John Lewis Home Insurance.


Terms, conditions, limitations, exclusions and eligibility acceptance criteria apply.

John Lewis Insurance is a trading name of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (No. 233462). John Lewis plc is an appointed representative of Royal & Sun Alliance Insurance plc. John Lewis Home Insurance is underwritten by Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323). Calls may be recorded and monitored.

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