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John Lewis Pet Insurance offers long term cover for your pet, which means you’ll be able to claim for ongoing conditions like arthritis.

There is no time limit on how long treatment can last and we'll pay up to your chosen vet fee limit each year as long as we can continue to offer cover, your premiums are paid and the policy is renewed each year.


Yes, our Plus and Premier Cover levels can cover your pet abroad. You need to make sure that you’re travelling to a member country of the PETS Travel Scheme and comply with the requirements of this scheme
while you’re abroad.


What is the vetfone helpline?

Vetfone is a 24 hour service offering expert advice and support about anything to do with your pets. The experienced and fully trained vet nurses can answer questions about cats, dogs and all other household pets.

Contact the vetfone helpline 24 hours a day, 365 days a year on:
0800 316 7119.


Terms, conditions, limitations, exclusions and eligibility criteria apply. 

John Lewis Insurance is a trading name of John Lewis plc. Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England (No. 233462). John Lewis plc is an appointed representative of Royal & Sun Alliance Insurance plc. John Lewis Pet Insurance is underwritten by Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323). Calls may be recorded and monitored.

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If your pet falls ill, pet insurance can help pay towards unexpected vet bills. Our Buying guide will help you find the right policy for you and your pet.



This handy guide will give you an idea of the support and help you can expect from us once you've taken out a policy.

Plus, helpful tips on keeping your pet safe and healthy. 



Questions about your pet? Take a look at our articles on everything from taking your pet to the vet to adopting a rescue pet.